Returns & Exchanges
At Loop, we stand by the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all original purchases. Whether you are troubleshooting an issue or simply changed your mind, our goal is to ensure you have the right tech for your needs.
Initiate Your Request
Visit our online portal and enter your order number and zip code to select the electronic items you wish to return or exchange.
Prepare the Device
Perform a factory reset to clear your personal data and pack the device securely in its original packaging with all included cables and accessories.
Label and Ship
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing